Because we sell used and refurbished fitness equipment, our return policy is simple and fair for everyone.
Return Period
You can request a return within 14 days of receiving your order.
When We Accept Returns
- We accept returns if:
- The item arrives damaged
- The item doesn’t work when it arrives
- The item is very different from what was described
- We’ll need photos or videos to confirm the issue.
When Returns Aren’t Accepted
We cannot accept returns for:
- Normal signs of wear expected from used equipment
- Changing your mind
- Size or compatibility issues
- Items marked “Final Sale” or “As-Is”
Condition of Returned Items
Returned items must include all original parts and be packed safely for shipping.
Refunds
- If your return is approved:
- Refunds go back to your original payment method
- Shipping costs are non-refundable
- A restocking fee may apply (optional for your business)
Exchanges
If we have a similar replacement available, we’re happy to exchange your item.
Return Shipping
- Customers pay return shipping unless:
- The item arrived damaged
- The item was misdescribed
How to Start a Return
- Email us at: support@fitger.com
- Include your order number and photos of the issue.
FitGear Exchanges – Security Incident Memo
To: FitGear Exchanges Leadership
From: [Your Name]
Date: [Insert Date]
Subject: Summary of Recent Security Incident
1. What Happened (Scenario Description)
On [date], one of our employees received a phishing email pretending to be from a shipping company. The email included a fake link that tried to steal login information. The employee clicked the link but realized something wasn’t right and reported it immediately. No information was entered, and nothing was downloaded.
2. What We Did Right Away (Immediate Response)
- Within the first couple of hours, we took steps to make sure everything was safe:
- Removed the employee’s computer from the internet.
- Reset the employee’s password to stop any possible login attempts.
- Checked our system logs to confirm no one had accessed customer or order data.
- Blocked the sender’s email address and domain.
- Had our IT support run a full scan on the computer to confirm nothing harmful was installed.
3. What We Investigated (Assessment)
- To be sure the business and our customers were safe, we looked into:
- Whether any customer information was viewed or taken.
- Whether the phishing website received any login information.
- Whether the computer downloaded anything suspicious.
- Whether any other employees got the same phishing email.
- Our review showed that no customer data was accessed and none of our systems were breached.
4. What We Would Tell Customers (Communication)
Since no customer information was exposed, we don’t need to notify customers.
But if we choose to be proactive, here’s a simple message we could send:
Draft Email:
“Hi, we recently stopped a phishing attempt that targeted one of our team members. No customer information was affected, and our systems remain secure. We’re using this event to strengthen our security even further. If you have any questions, feel free to reach out.”
5. How We’ll Prevent This Next Time (Prevention)
- To avoid similar incidents, we plan to:
- Hold short, simple training sessions so employees can spot phishing emails more easily.
- Turn on two-factor authentication for all business accounts.
- Add stronger filtering rules to prevent fake shipping and payment emails from reaching staff.
- Practice small “what-if” scenarios every few months so the team knows how to respond.
- Make sure all computers stay updated and protected.
6. What We Learned (Lessons Learned)
This situation showed us how quickly phishing emails can slip through, even for a small business like FitGear Exchanges. It also showed the importance of:
- Employees reporting suspicious emails immediately
- Using two-factor authentication
- Keeping devices updated
- Having a clear plan for responding to incidents
- Next time, we’ll move even faster to lock accounts and notify the team right away.